Mayfair Man And Van Service Terms and Conditions
These Mayfair Man And Van service terms and conditions set out the basis on which moving, transport, loading, unloading, and related support services are provided within the United Kingdom. By making a booking, the customer agrees to be bound by these terms, which are designed to create a fair and clear arrangement for both parties. These terms apply to domestic and commercial jobs, including single-item transport, small removals, furniture relocation, and other man and van services arranged with us. In these terms, references to “we,” “us,” and “our” mean the service provider, and references to “you” and “your” mean the customer, hirer, or authorised representative making the booking.
These terms should be read carefully before confirming any service. They explain the booking process, payment requirements, cancellation rights, liability limits, waste handling responsibilities, and the legal framework that applies to the relationship between the parties. If any instruction given by you conflicts with these terms, these terms will take priority unless we expressly agree otherwise in writing. We may update these terms from time to time, and the version in force at the time of booking will apply to that service unless a later written variation has been agreed.
For the avoidance of doubt, these terms are intended for general service use and do not replace any mandatory consumer rights or statutory protections that apply under UK law. Nothing in these terms is intended to remove or restrict any right that cannot lawfully be excluded. Any clause found to be unenforceable shall, to the extent possible, be interpreted in a way that preserves the remaining terms.
1. Booking Process and Service Confirmation
A booking is formed when you provide the necessary service details and we confirm availability. The booking process may include sharing the collection address, delivery address, preferred date, estimated load size, access conditions, item list, and any special handling requirements such as stairs, long carries, parking constraints, or fragile goods. We may ask follow-up questions to assess the job accurately and to ensure the right vehicle, staffing, and timing are allocated. A booking is not guaranteed until it has been accepted by us, and we reserve the right to decline any request that we cannot safely or reasonably perform.
You are responsible for ensuring that all information given at the time of booking is complete and accurate. If the scope of work changes after confirmation, including an increase in volume, additional stops, waiting time, or the need for extra labour, we may revise the price, schedule, or both. Any quoted arrival time is an estimate only unless we have expressly agreed a fixed time slot. Delays may arise from traffic, access issues, weather, or earlier job overruns, and we will use reasonable efforts to keep you informed if timing changes.
We may rely on information provided by you when estimating the vehicle size, number of crew members, and length of service. If incorrect or incomplete information results in a failed or delayed service, you may be charged for additional time, fuel, staff, or rescheduling costs. The customer must ensure that items are properly prepared for transit unless packing or dismantling has been specifically included in the agreement.
2. Prices, Payments, and Charges
All prices will be communicated before or at the point of booking, where possible, and may be based on hourly rates, fixed fees, distance, load size, or a combination of these factors. Unless agreed otherwise, quoted prices are exclusive of any additional charges arising from circumstances not disclosed at booking, including waiting time, congestion delays, stair carry fees, packing materials, parking penalties, or extra labour requested on the day. Any estimate provided in advance is based on the information available at that time and may be adjusted if the job differs materially from the original description.
Payment is due in accordance with the payment method and timing agreed at booking or stated on the invoice. We may require a deposit, advance payment, payment on completion, or immediate settlement by bank transfer, card, or other approved method. Where payment is not made when due, we reserve the right to suspend or refuse further service, withhold delivery to the extent permitted by law, or recover lawful debt collection and administrative costs. If the customer is a business, statutory interest and compensation may be charged on overdue sums in accordance with applicable legislation.
The customer must make sure that payment can be completed without delay. If a payment is declined, reversed, or disputed without valid reason, we may charge reasonable administrative fees and any bank or processing costs we incur. In the case of cash payments, the customer must provide the correct amount unless otherwise agreed. Any discount or promotional rate applies only to the service specifically described and does not extend to future bookings unless confirmed in writing.
Extra charges and waiting time
Where access is restricted, parking is unavailable, lifts are out of service, or the job requires us to wait for keys, permissions, or third-party access, additional charges may apply. Waiting time may be charged in increments from the moment the crew arrives and is prevented from working by factors outside our control. We will usually explain these charges as soon as reasonably possible, but where immediate action is needed to keep the job moving, the customer authorises us to take reasonable steps and apply standard rates.
3. Cancellations, Rescheduling, and Customer No-Shows
Cancellations or changes should be notified as soon as possible. If you cancel after confirming the booking, cancellation charges may apply depending on how much notice is given, whether crew or vehicle resources have already been committed, and whether materials or subcontracted services have been arranged. A late cancellation may result in recovery of the full or partial booking fee, especially where the service slot could not reasonably be reallocated. Any deposit paid may be retained to cover genuine losses, administration, and unused reserved capacity.
If you need to reschedule, we will try to offer an alternative time or date, subject to availability. A rescheduled booking may be treated as a new booking if the original service date is close, if the job requirements have changed, or if our availability has been materially affected. We are not responsible for losses caused by a change of plan unless the loss arises from our breach of contract or unlawful conduct. If you fail to provide access, are absent at the arranged time, or do not have the authority or readiness to proceed, the booking may be treated as a customer no-show and charged accordingly.
Where we need to cancel due to unforeseen events, vehicle issues, staff illness, safety concerns, or matters beyond our reasonable control, we will use reasonable efforts to notify you promptly and may offer a new date or refund any prepaid amount for the unperformed portion of the service. Our liability for cancellation by us is limited to the refund of sums paid for services not supplied, except where additional liability cannot lawfully be excluded.
4. Customer Responsibilities
The customer must ensure that goods are ready for collection, appropriately packed where necessary, and clearly identified if they require special care. Fragile, valuable, or sentimental items should be protected in a manner suitable for transport. You must disclose any items that are heavy, hazardous, oversized, or difficult to move, as well as any restrictions relating to access, weight limits, floor protection, or building rules. You are also responsible for obtaining any permits, permissions, or access arrangements required for the service, unless we have expressly agreed to arrange them on your behalf.
The customer must be present or represented by an authorised person during collection and delivery, unless we agree otherwise. That person must be able to confirm instructions, point out items to be moved, and approve the completion of the job. If you request that we leave items unattended, deliver to a safe place, or hand over goods to a third party, you do so at your own risk unless we have agreed a specific controlled process in writing.
You must not include prohibited goods in the load, such as illegal substances, stolen items, live animals, or items that could endanger people, property, or the vehicle. We may refuse to transport any item that we believe is unsafe, unlawful, excessively heavy for the agreed arrangement, or likely to cause damage. If prohibited or undisclosed hazardous items are discovered, we may stop the service and charge for time, disposal, and any resulting loss.
5. Liability, Damage, and Insurance
We will take reasonable care when handling your goods, but our liability is limited to losses caused by our proven negligence or breach of contract. We are not responsible for pre-existing damage, defects, wear and tear, inadequate packing, unstable stacking, or damage caused by goods being unsuitable for transit. Unless otherwise agreed in writing, it is your responsibility to ensure that items are sufficiently packed, protected, and disassembled for safe moving. We do not guarantee the safe transport of items that are inherently fragile, poorly packed, or structurally unsound.
Where damage is alleged, the customer must notify us as soon as reasonably possible and provide supporting information, including photographs and a clear description of the item and incident. We may inspect the item, seek repair quotations, or request evidence of value. Any claim must be reduced to the extent that the customer could have avoided or limited the loss. If we accept liability, we may choose to repair, replace, or compensate for the affected item, subject to any applicable contractual or statutory limits.
We are not liable for indirect or consequential losses, including loss of profit, missed appointments, reputational harm, business interruption, or emotional distress, except where such exclusion is prohibited by law. Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded. The customer should consider adequate insurance cover for items of high value or unusual risk.
6. Waste Regulations and Disposal
Where the service involves removal or disposal of unwanted items, the customer must clearly tell us in advance what is to be taken away and confirm that they have the legal right to dispose of those items. We operate in accordance with UK waste regulations and will only remove waste that can lawfully be collected and transported. If the work involves waste, we may ask for a description of the material so that we can determine whether it is general waste, bulky waste, recyclable material, or a controlled item requiring special handling.
The customer must not ask us to dispose of hazardous, clinical, chemical, asbestos-related, electrical, or other regulated waste unless we have expressly agreed and are properly authorised to do so. We may refuse any waste item that is unsafe or unlawful to transport. If, during collection, we discover waste that has not been declared, we may charge additional fees or decline to take it. The customer accepts responsibility for accuracy of descriptions and for any legal consequences arising from misclassified or improperly presented waste.
Where applicable, waste transfer documentation or similar records may be completed to show lawful disposal arrangements. The customer must cooperate with any reasonable request for information needed to comply with environmental and waste obligations. If prohibited waste is handed over without disclosure and we incur expense, delay, or liability because of it, the customer shall reimburse us for the resulting loss to the extent permitted by law.
7. Delays, Force Majeure, and Operational Limits
We will use reasonable efforts to perform the service on the agreed date and within the estimated period. However, we are not liable for delay or failure caused by events beyond our reasonable control, including severe weather, accidents, road closures, police action, strikes, public emergencies, fire, flood, or utility failures. In such cases, our obligations may be suspended for the duration of the event, and we may rearrange the service or terminate the affected part without liability for consequential loss.
We may refuse to continue a job if conditions become unsafe, if the load exceeds the agreed scope, or if instructions are unlawful, unclear, or likely to cause damage. If the service is interrupted because of customer conduct, access restrictions, or undisclosed risks, any extra time or cost may be charged to you. We also reserve the right to decline lifting or carrying any item that, in our reasonable opinion, cannot be moved safely with the available equipment and labour.
Our crews may make operational judgments regarding route choice, load distribution, sequencing, and safe handling. Such judgments are intended to protect the goods, the vehicle, the public, and the crew. Minor variations in approach do not constitute a breach of contract if the service remains substantially as agreed.
8. Governing Law and General Terms
These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise. If any term is found invalid or unenforceable, the remainder of the terms will continue in full force.
No waiver by us of any breach shall be deemed a waiver of any later breach. Any failure or delay in exercising a right does not operate as a waiver of that right. We may assign or subcontract part of the service where reasonably necessary, but this will not reduce our obligation to provide the service with reasonable care and skill. You may not transfer your booking or rights under these terms without our written consent.
These terms form the complete agreement between the parties relating to the booked service, unless a separate written agreement states otherwise. Any verbal promise, description, or estimate not expressly incorporated into the booking may be subject to clarification. If you proceed with a booking, you confirm that you have read, understood, and accepted these Mayfair Man And Van terms and that you are authorised to enter into the agreement on behalf of yourself or the party you represent.