Mayfair Man and Van Service Terms and Conditions
These Terms and Conditions set out the basis on which Mayfair Man and Van provides man and van and removal services. By making a booking, using our services, or allowing our staff access to your property or goods, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the individual, business, or organisation that books or uses our services.
We, us, our means Mayfair Man and Van.
Services means any removal, man and van, transport, packing, loading, unloading, or related services supplied by us.
Goods means all items and property that we are requested to handle, move, pack, transport, store, or otherwise deal with.
Service Area means the general catchment areas in which we operate man and van and removal services, including collections and deliveries to, from, or through those areas.
2. Scope of Services
We provide man and van and removal services for domestic and commercial clients, including but not limited to loading, transport, unloading, and, where agreed, packing or unpacking services.
Our quotation and any subsequent booking are based on the information you provide about the size of the job, access, locations, and any special requirements. We reserve the right to adjust pricing, timelines, or staffing if the actual conditions differ from those described.
3. Booking Process
3.1 Requesting a quotation
You may request a quotation by contacting us and providing details of the services required, including addresses, dates, access details, inventory of goods, and any specific requirements such as dismantling, packing, or additional stops. Quotations are normally provided based on this information and are valid for a limited period as indicated at the time of issue.
3.2 Confirming a booking
A booking is only confirmed when we have formally accepted it and you have accepted our quotation, including any applicable deposit terms. Bookings are subject to availability of vehicles, staff, and other resources. We reserve the right to refuse or decline any booking at our sole discretion.
3.3 Changes to bookings
If you wish to change the date, time, or scope of your booking, you must notify us as early as possible. Changes are subject to availability and may result in a revised quotation. If we cannot accommodate the requested changes, the original booking and any applicable cancellation terms will apply.
4. Pricing and Quotations
4.1 Basis of quotation
Our quotations are based on the information provided by you, including but not limited to the volume and nature of goods, the number of properties or locations involved, the distance to be travelled, parking and access conditions, and the level of service required. Quotations may be provided as a fixed price or based on hourly rates with minimum charges.
4.2 Additional charges
Additional charges may apply where:
There are delays caused by circumstances outside our control, such as waiting for keys, restricted access, or third party delays.
The volume of goods exceeds that stated when the quotation was provided.
Access is significantly more difficult than described, including long carries, additional flights of stairs, or restricted vehicle access.
Extra services are requested on the day, such as packing, dismantling, assembly, or additional items or stops.
Parking fees, permits, congestion charges, tolls, or other mandatory charges apply.
Any such additional charges will be applied at our standard rates and are payable by you.
5. Payments
5.1 Payment terms
Payment terms will be confirmed at the time of booking. We may require a deposit to secure your booking, with the balance due in advance or on completion of the service, depending on the nature of the job and any pre-agreed arrangements.
5.2 Accepted payment methods
We accept the payment methods advised at the time of booking. It is your responsibility to ensure that payment can be made in full and on time using an accepted method.
5.3 Late or non-payment
If payment is not made when due, we reserve the right to suspend or cancel services, retain goods until payment is received, and charge interest or late payment fees where permitted by law. In the event of non-payment, we may take legal steps to recover any outstanding sums, including associated costs and expenses.
6. Cancellations and Postponements
6.1 Cancellation by you
If you wish to cancel your booking, you must inform us as soon as possible. Our cancellation policy may include charges depending on the notice period:
No cancellation fee may apply if you cancel with reasonable notice prior to the scheduled service date.
Partial or full charges may apply if you cancel with short notice, on the scheduled service date, or after our staff or vehicles have been dispatched.
The exact cancellation terms applicable to your booking will be communicated at the time of booking and may vary according to the scale and timing of the service.
6.2 Postponement by you
If you need to postpone your booking, we will make reasonable efforts to accommodate your new preferred date and time, subject to availability. Postponements requested at short notice may be treated as cancellations and rebookings and may incur charges in line with our cancellation policy.
6.3 Cancellation by us
We reserve the right to cancel or reschedule a booking where necessary due to circumstances beyond our control, including but not limited to severe weather, vehicle breakdown, staff illness, safety concerns, or legal or regulatory restrictions. Where we cancel, we will, where possible, offer an alternative date or a refund of any amounts paid for services not provided. We will not be liable for any indirect or consequential losses arising from our cancellation.
7. Access, Parking, and Client Responsibilities
7.1 Access arrangements
You are responsible for ensuring that we have suitable access to the collection and delivery locations, including clear access for vehicles, sufficient space to load and unload, and safe access to the property. You must notify us of any access constraints such as narrow roads, low bridges, parking restrictions, internal stairs, or lifts.
7.2 Parking
You are responsible for securing any necessary parking permissions or permits in advance of the service. Any parking fines, penalties, or costs incurred due to insufficient or restricted parking may be added to your invoice.
7.3 Preparation of goods and property
You must ensure that goods are prepared for transport in a reasonable and safe manner, including proper packing where you are responsible for packing. Fragile or valuable items should be clearly marked and, where appropriate, separately listed. You must remove and secure any personal documents, jewellery, cash, and other valuables, as these are not covered by our standard liability.
7.4 Presence of client or representative
You or your authorised representative should be present at collection and delivery to direct our staff, confirm items, and sign any relevant documents. If you are not present, we will proceed as far as is reasonable based on instructions given, but we accept no responsibility for any misunderstanding or errors in the absence of your supervision.
8. Items Not Accepted or Restricted
We do not carry or handle any of the following without prior written agreement and, where appropriate, special arrangements:
Hazardous, illegal, or dangerous items, including explosives, flammable materials, chemicals, and controlled substances.
Perishable goods that require temperature control or other special conditions.
Animals, plants, or other living organisms.
Items of exceptional value such as precious metals, jewellery, antiques of high value, fine art, or important documents, unless specifically declared and agreed.
Any goods requiring specialist equipment, licensing, or handling beyond our usual man and van and removal service capabilities.
If you include any prohibited or restricted items without our consent, you do so at your own risk, and we may refuse to move them, dispose of them where appropriate, or cease work without liability.
9. Liability and Limitations
9.1 Our duty of care
We will exercise reasonable care and skill in providing our services. We will take reasonable steps to protect your property and goods during handling, transport, and delivery within the agreed service area.
9.2 Exclusions of liability
We are not liable for:
Damage or loss arising from inherent defects, weakness, or pre-existing damage in goods.
Damage to items that were not adequately packed by you where we did not provide packing services.
Loss or damage arising from normal wear and tear, atmospheric or climatic conditions, or gradual deterioration.
Consequential or indirect loss, including loss of profits, business interruption, emotional distress, or loss of opportunity.
Damage to premises or property where such damage results from pre-existing structural issues, poor access, or circumstances beyond our reasonable control.
9.3 Client obligations
Our liability is conditional upon you complying with your obligations under these Terms and Conditions, including providing accurate information, adequate access, and proper preparation of goods. Failure to do so may reduce or remove our responsibility for any loss or damage.
9.4 Limits of liability
Our total liability for any claim arising out of or in connection with our services, whether in contract, tort, or otherwise, will be limited to a reasonable amount having regard to the value of the goods and the price paid for the service, subject to any specific written agreement or applicable insurance arrangements.
10. Claims and Complaints
10.1 Notifying us
If you believe that loss or damage has occurred, you must inform us as soon as reasonably practicable, ideally on the day of service or as soon as it is discovered. Delayed notification may affect our ability to investigate and may limit any potential remedy.
10.2 Evidence
You should retain any damaged items and provide reasonable evidence of loss or damage, including photographs, descriptions, and any relevant documentation. We may inspect items or request further information in order to assess your claim.
10.3 Resolution
We will review your concerns and respond within a reasonable period. Where appropriate, we may offer a remedy, which may include repair, replacement, or a financial settlement, always subject to the limitations and exclusions in these Terms and Conditions.
11. Waste, Disposal, and Regulatory Compliance
11.1 Waste and unwanted items
We are not a general waste disposal company. Any removal or disposal of waste or unwanted items must be agreed in advance and may be subject to additional charges. Where we agree to remove waste or unwanted items, we will do so in accordance with applicable waste and environmental regulations.
11.2 Prohibited waste
We do not handle hazardous or controlled waste, including chemicals, asbestos, medical waste, or other regulated materials requiring specialist licences or facilities. You must not present such items for removal or disposal.
11.3 Compliance with regulations
We will comply with relevant laws and regulations relating to waste disposal, transport, and environmental protection. Where required, we will use authorised facilities and carriers for any waste or recyclable materials collected as part of an agreed service.
12. Insurance
We maintain insurance cover appropriate to our services, subject to policy terms, conditions, and exclusions. Our insurance does not replace your own contents or business insurance, and you are strongly advised to ensure that your goods are adequately covered for removal, transport, and any temporary storage.
Any claims under our insurance will be handled in line with the insurer's requirements and may be subject to excesses, documentation, and time limits. We do not guarantee that every loss or damage will be covered by insurance.
13. Data Protection and Privacy
We collect and process personal data necessary to manage bookings, provide services, and administer our business. This may include names, addresses, contact details, and relevant service information. We will handle personal data in a lawful and fair manner and only retain it for as long as necessary for the purposes for which it was collected or as required by law.
We do not sell personal data to third parties. We may share data with trusted service providers where necessary to fulfil our obligations, such as payment processors or compliance providers, subject to appropriate safeguards.
14. Force Majeure
We are not liable for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to severe weather, natural disasters, accidents, vehicle breakdowns, strikes, civil disturbances, pandemics, or legal restrictions. In such cases, we may suspend, cancel, or reschedule services without liability, although we will make reasonable efforts to minimise disruption.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 Entire agreement
These Terms and Conditions, together with any written quotation or booking confirmation we provide, constitute the entire agreement between you and us in relation to the services, and supersede any prior understanding or arrangements, whether oral or written.
16.2 Amendments
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. It is your responsibility to review the current terms when making a new booking.
16.3 Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
16.4 Assignment
You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to another suitable service provider or entity where reasonably necessary, provided that this does not materially affect the level of service you receive.
16.5 No waiver
Any failure or delay by us in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that or any other right or remedy, and no single or partial exercise of a right or remedy will prevent any further exercise of that or any other right or remedy.
